An electronic receipt for all CaltexGO transactions will be delivered to your registered email address.

Yes. You are required to confirm your email address before using CaltexGO for mobile payment.

Caltex takes user security seriously, which is why you are sent a one-time security code by SMS to validate credit card selection when you first set up your preferred payment card.

You can request to have another authorization SMS sent. If you still do not receive the SMS after a few minutes, please contact your issuing bank for clarification.

Try removing the credit card details from the app and adding it again, double-checking to ensure all required information has been entered correctly.

If you continue to receive a payment error, contact your bank to verify that your payment account is active and verified internationally.

You can retrieve your NTUC Link Rewards membership account and phone number through the "FairPrice Group" app. Please also ensure that these details are verified on the "FairPrice Group" app. Alternatively, you may contact NTUC Link customer service at 63805858.

Like most apps, CaltexGO uses your smartphone’s location services and internet data. Costs vary depending on your network provider and mobile phone plan. Contact your mobile service provider for more information.

No

CaltexGO only uses the location services in your mobile’s native operating system when the app is running to determine your Mobile Pay location. The app will not be able to determine your location if it is not open.

Caltex uses a variety of security technologies and procedures for storing and securing personal information and complies with applicable data privacy regulations.

We work with our service providers and vendors (such as payment processers and fraud prevention services) to ensure that each of them maintains appropriate physical, technical and infrastructural security measures to secure your personal data.

For example, an SMS verification code, as well as an email confirmation link, is sent to the user when first setting up the CaltexGO Mobile Pay account, for added security. Users are advised to assign a security passcode to protect your personal data on your phone.

Yes, you can log in to your CaltexGO account from another device provided the transaction is still available. Alternatively, you can go in-store to make a payment.

You must immediately notify the CaltexGO Support Team via SGsupport@caltexgo.com to request CaltexGO account cancellation or temporary suspension.

Please contact your bank immediately if you suspect your card has been used in an unauthorized manner.

You must also contact CaltexGO Support Team immediately via SGsupport@caltexgo.com to report this issue. Otherwise, you will have to bear the cost of any transactions made prior to the notification.

Please email the CaltexGO Support Team via SGsupport@caltexgo.com

Send us your queries via our Feedback Form.

Mobile phone use remains a source of distraction, with increased personal safety risks from unpredictable vehicular traffic on the forecourt. For your safety, customers must be mindful of their surroundings and focus on the refueling task at hand. As such, the CaltexGO app is only permitted inside an enclosed stationary vehicle or when inside the convenience store.

There is no change to the safety requirements at the service station. After you have switched off your vehicle’s engine, you can use your phone when you’re inside an enclosed stationary vehicle or when you are inside the convenience store. It is also recommended that your phone be disconnected from any related accessories, such as a power bank or phone charger, while using the CaltexGO app.

It is safe to use a mobile phone from inside your enclosed car on a forecourt, but not outside the vehicle (unless you are inside the convenience store). This helps eliminate the risk of your phone being a source of distraction on a busy forecourt.

For safety, please keep your phone in the vehicle when you're filling up. To avoid the risk of your phone being a source of distraction, DO NOT USE your phone outside your vehicle while on the forecourt.

For safety reasons, the CaltexGO app and mobile phones can only be used inside an enclosed stationary vehicle or inside the convenience store. Motorcyclists who are keen to experience Mobile Pay may only proceed with CaltexGO fuel transactions in-store.

For safety reasons, motorcyclists are unable to use mobile phones on motorbikes. Phones can only be used inside an enclosed vehicle or inside the convenience store.

We require your roof to be up prior to using the mobile phone. Alternatively, you may proceed to the convenience store.