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Chevron Hong Kong Limited (“Chevron,” “we,” or “us”) wants you to be familiar with how we collect, use, and disclose information. This Privacy Statement (“Statement”) describes our practices in connection with information that we collect through:
Collectively, we refer to the Sites, Apps, Social Media Pages, emails, and offline business interactions as the “Services.”
We are committed to protecting the privacy, confidentiality and security of the personal data we hold about you. The purpose of this Statement is to explain our data practices. Please see our Global Cookie Privacy Statement for information regarding data collected automatically, including through cookies and other tracking technologies.
Please note that there may also be additional privacy notices and statements that we provide to you and/or that apply to specific Services, in order to provide you more details on how we collect and use your personal data. Please also read those notices carefully.
Personal data that you provide to us directly. The Services collect personal data, including:
• Contact details such as your name, email address, telephone and fax numbers, and mailing address; • Company information such as your title, company/organization name, and company address; • The content of your message or request; • Partner rewards program account number and/or rewards or loyalty program eligibility information; • Information in connection with your participation in events, such as your registration, participation in sessions, and survey results; • Your preferences with respect to email marketing; • Information regarding contest entries, event registration, and rewards or loyalty program participation; • Biometric information, such as imagery of your fingerprint, face, and voice recordings; • Account login information, including username and password; • Video or audio recordings of company conference calls or customer service calls, and security footage and video recordings captured at our facilities or company events; • State and national identification numbers, such as passports or driver’s licenses; • Financial account number and other payment and financial information; • Biographical and demographic information (including date of birth, age, gender, racial or ethnic origin, and data revealing citizenship); • Transaction information and purchase history, including purchases considered, consuming histories or tendencies; • Geolocation data, such as the site, time, and date of purchases or data derived from your IP address, country, and zip code, as well as precise geolocation of your mobile device where we have provided notice and obtained your consent, where required under applicable law; • Information such as your nationality and/or country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies or comply with other legal reporting requirements; • Feedback from you about our products and services, including our Sites; and • Any other information provided by you for the purposes set out in the “our use of personal data” below.
You are not required to provide this information. However, if you choose not to, we may not be able to provide you the requested Services or complete your transaction.
Personal data collected by automated means. We collect certain data about your visit to and use of our Services, including what pages you view, the number of bytes transferred, the links you click, and other actions taken within our Services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the Services, your mobile device information (including ID), as applicable, and the website from which you linked to our Services. We use this data to communicate with you through the Services, operate and administer the Services and analyze Services usage. We may also use this information to execute or improve our security measures.
Our Services use tracking technologies to help us understand their performance and our online marketing efforts. Please see our Global Cookie Privacy Statement for more information about how the Services use tracking technologies and how you may opt out of them. Please visit our Cookie Settings to change your preferred settings.
Sources of personal data. We and our service providers collect personal data in a variety of ways, including:
• Through the Services. We collect personal data through the Services, for example, when you sign up for a newsletter, contact us, or make a purchase. • From other sources. We receive your personal data from other sources, for example publicly-available websites (such as LinkedIn), our business partners, and marketing companies.
We need to collect personal data in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any personal data relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Statement.
We use personal data to:
Operate, evaluate, and improve our business. We may use the personal data we collect to administer, enhance, maintain, repair, personalize, and improve our products and services (including the Services), develop new products, services, websites, and mobile apps, manage our communications and customer relationships, undertake quality and safety assurance measures, and perform accounting, auditing, billing, reconciliation, collection, and similar activities.
Respond to your request for information, order, or support. When you contact us, we collect and use information necessary to respond to your request, grant you access to a product or service, and provide you with support. For instance, we may collect your name and contact information, payment and partner rewards program account number and/or rewards or loyalty program eligibility information, and details about the fulfillment delivery and invoicing of your order, and we may include client satisfaction survey information.
Conduct marketing. With your permission (or to the extent otherwise permissible by applicable data protection laws), we use personal data to provide you with personalized advertising, marketing materials, and content, and to determine the effectiveness of our promotional campaigns. The personal data to be used for marketing are your name, contact details and demographic information such as gender and age. The following classes of services, products and subjects may be marketed: (i) fuel discount / offers provided by Chevron and its affiliates, (ii) products and services offered by Chevron and its affiliates, (iii) consumer products and services such as apparel and fashion accessories, automobiles, dining, education, e-commerce, electronics, entertainment, food & beverages, health & beauty, hospitality, household, information & media, lifestyle, social networking, sports, technology, telecommunication, transportation & travel, logistics, as well as special events or activities in the nature of auctions, contests, games, shows & exhibitions and sweepstakes, (iv) loyalty and reward programs, and (v) charitable or non-profit making causes or events. Your personal data may be provided to Chevron’s affiliates, business partners or agents who provide the same type of products and services listed above to be used for the above direct marketing purposes. We may combine the personal data we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing and personalization purposes. We may retain such information for administrative purposes, to defend our rights, and to manage our relationship with you.
Administer or fulfill a rewards or loyalty program or similar offer. When you enroll in one of our rewards or loyalty programs or participate in a contest, promotion, survey, or offer, we may collect information in order to administer or fulfill such program or offer.
Manage physical sites and event visits and secure persons and property. We may register individuals visiting our physical sites and locations (name, identification, and contact information) and use video, CCTV, camera, or other visual supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
Prevent fraudulent or other criminal activity. We may use the personal data we collect to verify your identity, protect against and prevent fraud and other unlawful activity, unauthorized transactions, claims and other liabilities, for safety and security purposes, and to manage risk exposure and quality.
Meet legal, regulatory and compliance obligations. We may use personal data to conduct investigations, and comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies and terms.
Fulfil any other purpose or use specified at the time of collection of such data.
We may aggregate and/or anonymize personal data so that it will no longer be considered personal data. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
We disclose personal data to:
Affiliated entities. We disclose personal data to our affiliates for the purposes described in this Statement.
Business partners. We may disclose personal data to our joint venture partners and, where appropriate, with selected business partners for a business purpose such as providing you with products or services, facilitating your transactions, or fulfilling your requests. In some cases, a partner’s own privacy policy may apply to its use of your personal data.
Service providers. We contract with other companies to provide services on our behalf, including, but not limited to, hosting the Services, providing data analysis, sending out information, processing transactions and payments, analyzing our Sites, providing customer service, information technology and related infrastructure and administering and fulfilling our loyalty and rewards programs.
Select corporate, promotional, rewards or loyalty partners. We may offer sweepstakes, contests, promotions, rewards, or loyalty programs (each, an "Offer") that provide eligible members with certain awards and specifical benefits. By participating in an Offer, you agree to the terms, conditions and/or official rules that govern that Offer. If you choose to participate in an Offer, personal data may be disclosed to third parties, including select partners, in connection with the administration of the Offer, including, without limitation, tracking and redemption of rewards and as may be required by applicable law. The third party's own privacy policy may apply to its use of your personal data.
Transactional partners. In connection with certain transactions, we may disclose personal data to financial institutions, government entities, and shipping companies or postal services involved in fulfilling the transaction. The third party's own privacy policy may apply to its use of your personal data.
Third parties in connection with acquisitions or divestitures. We may use, disclose, or transfer personal data to a third party in connection with any proposed or actual reorganization, bankruptcy, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our assets or stock.
Other users on collaborative Site pages. Some pages on our Sites may promote collaboration among registered users with respect to a particular area or topic. Those pages may disclose your username to other participants to label comments or suggestions that you make as yours.
Government and regulatory authorities. We may disclose personal data to authorities if required to do so by law, regulation, subpoena, court order, warrant or similar legal process or in the good-faith belief that such action is necessary to protect and fulfill our legal obligations, defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
Your choices regarding our use and disclosure of personal data:
Receiving marketing-related emails from us. If you no longer want to receive marketing related emails from us on a going-forward basis, you may opt out by clicking unsubscribe in the message or by emailing us in accordance with the “how to contact us” section below. We will try to comply with your requests as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.
How you can access or correct your personal data
You have the right to request access to and correction of information held by us about you. If you wish to access or correct your personal information, or believe we hold any other personal information about you, you may contact us in accordance with the “how to contact us” section below. We will respond to your request consistent with applicable law.
In your request, please make clear what personal data you would like to access or correct. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal data provided until after the completion of such purchase or promotion).
We may also charge a fee for complying with a request to the extent permitted under applicable data protection laws.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services.
You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Statement, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.
The Services may provide functionality allowing you to make payments to Chevron using third-party payment services with which you have created your own account. When you use such a service to make a payment to us, your personal data will be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Statement. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of personal data.
Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred outside of Hong Kong, including to the United States, which may have data protection rules that are different from those of Hong Kong. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.
We retain personal data, including sensitive personal data, for as long as needed or as otherwise consistent with the purposes for which it was collected. When determining the retention period, we use various criteria, including: the length of time we have an ongoing relationship with you and provide services to you; the legitimate business purposes for which we collect and process personal data as described in this Statement, including retention of personal data related to the defense and pursuit of legal claims; and whether we are subject to a legal obligation that requires us to retain records.
We seek to use reasonable organizational, technical, and administrative measures designed to protect personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “how to contact us” section below.
This Statement does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal data you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal data from individuals under 18. If you become aware that we may have collected personal data of minors, please contact us by emailing us in accordance with the “how to contact us” section below.
Chevron Hong Kong Limited, located at Unit 1501, 15/F., Tower B, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong, is the company responsible for the collection, use, and disclosure of your personal data under this Statement.
If you have questions regarding this Statement or our handling of personal data, please contact us by email at dataprotection-hk@chevron.com, or by mail at:
Customer Service Department Chevron Hong Kong Limited Unit 1501, 15/F., Tower B, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
Chevron may occasionally change or update this Statement. When we do, we will post the revised Statement on this page with a new "effective" date. Any changes will become effective when we post the revised Statement on this page.
In the event of any discrepancy or inconsistency between the English version and Chinese version of this Statement, the English version shall prevail.
Updated: January 2025